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Customer service study

How does my customer assess the various aspects of the service I am providing him with?

The customer service study evaluates the consumer experience taking into accounting several aspects, such as, for instance, how the customer felt when he was greeted at the point of sale by the company employees; how the customer grades matters such as delivery times and telephone attention, just to mention of few. This study is of interest for any store or company manager or administrator so they may gain knowledge on the level of satisfaction experienced by their customers with regards to the way they were treated and for services received. Simple techniques such as the mystery shopper or quantitative surveys may be used for the aforementioned purposes.